Outdoorsy RV Rental Review

Outdoorsy RV Review

Outdoorsy Review | The Short Version 🚀

When we provide a review we look beyond the flashy websites and catchy slogans. We rate the customer service they provide, the selection of RVs available, the insurance, what other renters have to say and finally the cost. When we put all of that together, Outdoorsy comes out on top in nearly all categories.

Should you consider Outdoorsy for your next rental? Yes! They offer great customer service, an amazing range of RVs and all at unbeatable prices. 

Note: Some of the links contained in this article are affiliate links. These links do not cost you anything and in most cases you will receive a discount by using our links.

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Introduction

In the hustle-bustle of life, it is essential to take a timeout to unwind and reconnect with our loved ones and there is no better way that the much loved classic RV trip.

“Whatever the trip Outdoorsy has you the perfect RV “

We are big fans of any type of trip that brings us closer to nature. It’s like a tonic for the soul. Whether it’s throwing the tent and camping gear in the trunk last minute and heading out to the wilderness for a night or two under the stars or renting an RV for a month long off-grid adventure, it’s without a doubt one of the most enjoyable way to spend time with loved ones. 

About Outdoorsy

In 2014 a couple of RV enthusiasts named Jeff and Jen who, like us, lived for the outdoors decided to give up their high paying city jobs and take a chance on a gut feeling. Their goal was to help connect people with the outdoors, make it  more accessible and affordable to everyone. Outdoorsy was born!

In less than 10 years the company has gone from a couples dream and just a handful of RV hosts to one of the largest RV rental marketplaces today with over 100 employees in multiple counties around the world.

What is Outdoorsy? What do they offer ?

Outdoorsy is an RV rental marketplace based in US and while it does offer service to happy campers in other countries, the US is by far its biggest market. Their goal is to connect the RV owners with RV renters in a way that it is safe and secure for everyone. 

Whats great about Outdoorsy is both the owners and the renters have a profile. You can read real reviews from real people. You can ask questions and have a real conversation before committing. But it doesn’t stop there, the choice of RVs is the best around. Every class of recreational vehicle is available from the amazingly quirky to the most high end luxury RV. 
 
Unlike your typical RV rental company that has a fleet of bland vehicles that have clocked up millions of miles, on Outdoorsy every vehicle is unique and full of character. You won’t be disappointed.

Outdoorsy | Pros & Cons

Pros of using Outdoorsy

  • 5 Star customer service
  • 1000s of vehicles  to choose from 
  • Big savings compared to traditional rental
  • $1 million Insurance as standard
  • 24/7 roadside assistance 
  • Easy to search and book online
  • More 5 star reviews than any RV rental site

Cons of using Outdoorsy

  • Standard when it comes to cleanliness are not guaranteed, however we have yet to come across a bad review on the cleanliness
  • Lots of folks like the idea of one way RV rental which rarely an option unlike traditional RV rental companies.

In short, the pros far out weigh the cons when it comes to Outdoorsy. In this reviewers eyes you can really go far wrong when choosing them for your next RV rental.

Outdoorsy | The rental process

When it comes to renting an RV on Outdoorsy it really couldn’t be any simpler. The hardest part will be deciding what to pack!

Step 1 | Browsing Outdoorsy

Start by entering your the location and dates you want to rent. Take sometime and browse around. If you don’t find what you are looking for try entering nearby locations.

Tip: Prices can vary depending on the location or your rental and if you do not mind travelling a bit you can make some decent savings

Browse Outdoorsy

The are lots of filter and options to help you refine your search. These include:

  • Drivable Class types
  • Towable
  • All important price 🤑
  • Deliverable or Stationary 
  • The amenities available, these include
    • How many it sleeps
    • Number of seatbelts
    • Cooking & bathroom facilities
    • Temperature control 
    • Other accessories including levelling jacks, TVs, generators, solar panels and much more
  • There is also a super handy map to help you pinpoint the exact location of RV that are available to rent

Outdoorsy results

By now you have more than likely found multiple options to choose from and its time to start chatting to the owners. We always suggest you take the time to chat to them in advance. Most RV owners on Outdoorsy are more than happy to answer any questions or concerns you may. 

Every listing comes with a mini profile of the owner and an unmissable “Ask a question” Button. 

Outdoorsy ask a question

Step 2 | Make your booking

Its as easy as 1,2,3! 

  1. Enter your name, email address and phone number and check the box that you agree to Outdoorsy terms, Insurance terms and privacy policy.
  2. Give some details about your trip – Where you are planning to go, if you need it delivered & if you need any add-ons
  3. Any finally you confirm & pay!

And thats it! You can start packing and looking forward to the trip of a lifetime 🙂

 

Outdoorsy | The benefits of renting

There is no shortage to the amount of reasons to choose Outdoorsy for you next RV rental. Maybe its your first ever RV rental and if thats the case you are in for a treat but we also understand that its difficult to know what to look out for when it comes to benefits. Here are some of the key reasons we are happy to recommend Outdoorsy:

Customer service

When it come to customer service you have to look at it from 2 angles. Firstly, Outdoorsy provide excellent customer service. We have spoken them them a number of times over the last few months and they are so responsive and helpful and everyone we spoke with was super knowledgable. Much more so than any other RV rental site we have dealt with.

Next up,  there is the RV owners. Now we obviously haven’t spoken to everyone as that would be impossible but of the handful that we have dealt with and asked questions they have always come back to us quickly and been very helpful. Even going as far as to offer travel tips for they areas including the best campgrounds, where to park up off grid and even what stores to shop at before we head off. What I would say is take the time to read reviews and have a chat to the owners before making your booking. It really does make all the difference.

If you need to talk to Outdoorsy customer service here are their contact details.

Phone: 1-877-723-7232

Email: [email protected]

Insurance

RV rental, like car rental needs good insurance because lets face it, accidents happen! Outdoorsy has always been known for having the one of the best (if not the best) insurance plans available and are backed by some of the worlds leading insurance companies in Assurant, Lloyd’s of London, Aviva and Generali.

There are 3 levels of cover available:

Risk Taker
$161.55
  • Up to $1m Cover
  • 24×7 Roadside Assistance
  • 24×7 Customer support
  • $1,500 Deductible
Essential

$269.55

  • Up to $1m Cover
  • 24×7 Roadside Assistance
  • 24×7 Customer support
  • $1,000 Deductible
Peace of Mind

$314.55

  • Up to $1m Cover
  • 24×7 Roadside Assistance
  • 24×7 Customer support
  • Accident interruption protection
  • Windshield repair coverage
  • $500 Deductible

(Prices & details correct at time of writing this review, July 21)

Roadside Assistance

Luckily we have never had the need for roadside assistance with any of our RV rentals but it is something we look for every time we rent. 

Outdoorsy use a third party company called Coach-Net for their roadside assistance cover. Coach-Net would be one of the main players in the RV roadside assistance market. They have good reviews and feedback is generally very good. Cover includes:

  • Towing
  • Jump starts
  • Mobile tire assistance
  • Locksmith and lockout service
  • Delivery of fuel and emergency fluids
  • Mobile mechanic service

We hope like us, you never have to avail of this service but its great to have it provided for that added peace of mind.

Cancellation Policy

As Outdoorsy is a RV rental marketplace where owners deal directly with the renters they get to set their own cancellation policy. There are 3 options to choose from.

Flexible

  • FREE cancellation: 48hrs
  • More than 5 days 
    • booking refund: 100%
    • Service charge: 0%
  • Less than 5 days
    • booking refund: 75%
    • Service charge: 0%

Moderate

  • FREE cancellation: 48hrs
  • More than 7 days 
    • Insurance refund: 100%
    • booking refund: 100%
    • Service charge: 0%
  • Less than 7 days
    • Insurance refund: 100%
    • booking refund: 75%
    • Service charge: 0%

Strict

  • FREE cancellation: 48hrs
  • More than 14 days
    • Insurance refund: 100%
    • booking refund: 50%
    • Service charge: 0%
  • Less than 14 days
    • Insurance refund: 100%
    • booking refund: 0%
    • Service charge: 0%

Outdoorsy | What customers say

“We rented for the first time and Outdoorsy was very helpful with the details to make it as smooth as possible” Trustpilot

Love the app and the communication with their team. Always available and helpful in all situations.Trustpilot

 

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